Accessibility Statement
The company ALISON LOWTHER DE COTTA, has committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector, or developments financed from Europe.
This accessibility statement applies to the website mortgagemattersspain.es excluding embedded content from other domains.
Compliance status
This website is partially compliant with RD 1112/2018 due to the lack of compliance with the aspects indicated below
Content not accessible
The content listed below is not accessible for the following reasons:
- Lack of conformity:
There could be occasional editing errors on some web page. - Disproportionate burden:
It is not applicable. - There could be office files in PDF or other formats published before September 20, 2018 that do not fully meet all accessibility requirements.
There may be third-party content that is not developed in this Unit, nor under its control, such as office files from different organizations that must be published on this site.
Observations and contact information
You can make communications about accessibility requirements [article 10.2.a of RD 1112/2018], such as:
- Report any possible breach by this website.
- Convey other content access difficulties.
- Formulate any other query or suggestion for improvement related to the accessibility of the website through the following Contact Form or by calling 951 120 072 from 9 a.m. to 2 p.m. Monday through Friday.
Likewise, you can submit:
- A complaint regarding compliance with the requirements of RD 1112/2018
- A request for accessible information regarding content that is excluded from the scope of application of RD 1112/2018 as established in its article 3, section 4, or exempt from compliance with accessibility requirements for imposing a disproportionate burden
In the request for accessible information, the facts, reasons and request that make it possible to verify that it is a reasonable and legitimate request must be clearly specified.
Application procedure
If, once a request for accessible information or complaint has been made, it has been rejected, the decision is not agreed, or the response does not meet the requirements set forth in article 12.5, the person concerned may initiate a claim. Likewise, a claim may be initiated in the event that the period of twenty business days has elapsed without having obtained a response.
The claim can be filed through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as in the rest of the options included in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.
Claims will be received and processed by the General Sub-Directorate for Services Inspection of the Ministry of Economic Affairs and Digital Transformation.
Optional content
This website applies the requirements of the UNE-EN 301549:2022 Standard considering the exceptions of RD 1112/2018.
The website is optimized for browsers Microsoft Internet Explorer 8.0 or higher and the latest versions of FireFox, Safari, Opera and Google Chrome. The recommended minimum web resolution is 1280x1024.
The website is designed for Responsive viewing, which is optimally displayed on tablet and mobile devices. On these devices it is optimized for viewing in the latest current versions of Chrome for mobile, Firefox for mobile, Safari mobile, Opera Mini and native Android browser.
Preparation of this accessibility statement
This statement was prepared on July 31, 2023.
The method used to prepare the statement has been a self-assessment carried out by the body itself.
Last revision of the declaration: July 31, 2023..